Privacy Policy

Website Privacy Policy

At Karen Knowles Training, we are committed to protecting your privacy. The Company is committed to valuing, protecting and respecting your right to privacy at all times. This Policy governs the use of personal data which you provide to us via our website (“the Site”). Personal data is any or all data relating to a natural person who is identified, or can be identified, from the data.

Our site may contain links to other sites. Please be aware that if you choose to click on those links, your data may be processed by other organisations hosting those sites. We cannot control or monitor this, and you should make reference to their own Privacy Policies.

Please read this Privacy Policy carefully, and ensure you understand it. When you first use our Site, this is taken to be agreement to this Policy. If you do not accept the Policy, then you should stop using the Site immediately.

Who we are

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Karen Knowles Training

· the Site is owned by us and operated by Holly Small Design

Your rights

You have certain rights as a data subject under the General Data Protection Regulation (GDPR), which governs the collection, processing and disposal of personal data by organisations such as ours.

In relation to personal data about you, you have the right:

· to be informed about how and why we collect and use the data

· to be given access to the data we hold

· to have any inaccurate or incomplete data rectified

· to ask us to delete personal data, earlier than we might already dispose of it

· to prevent us from processing the data further

· to object to us using the data for particular purposes

We provide contact details at the end of this Policy for you to use if you have any complaint about our processing of your personal data. If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK.

What data do we collect?

If you communicate with us by e-mail or by our contact form on our website, we will collect your name and e-mail address and any other content that you send to us in the body of the mail. We do not collect any other personal data by any other method.

When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you fill in a form, sign up for updates, join us on social media, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

How is your data used?

We will process and store your data securely, and we will only keep it for as long as we need it for the purpose(s) for which it was collected.

In relation to the data we do collect, as laid out in the section above, we may use it as follows:

· to reply to your email

· to send you marketing emails

You have the right to withdraw your consent to our use of your personal data at any time, and to request that we delete it.

We will not share your personal data with anyone at any time, unless you give us prior consent.

How and where we store your data?

Your data will only be stored in the UK.

Your data will only be stored within the European Economic Area (EEA).

Some or all of your data may be stored outside of the EEA. If we do store data outside this area, we will take all reasonable steps to ensure that your data is as safe and secure as it would be within the UK, and is treated lawfully and in accordance with the GDPR.

The steps we take to secure your data include:

· Storing backups on secure UK based servers

· Limited access to the website backend by a limited number of authorised users who have agreed to abide by the GDPR

· Security measures that lock out IP addresses that make multiple unsuccessful attempts to login

Accessing your data

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to Karen Knowles Training.

You also have rights under the GDPR to:

· know what personal data we hold about you, and to make sure it’s correct and up to date

· request a copy of your personal data, or ask us to restrict processing your personal data or delete it

· object to our continued processing of your personal data

You can exercise these rights at any time by sending an email to k.e.rose@icloud.com and we will provide any or all information in response to your request.

Cookies

We’ve introduced a new cookie notice to provide more detail on the cookies that we use and how they impact the user experience.

Contact Details

If you have any questions about the Site or this Policy, or you wish to make a Subject Access Request, then please contact us as follows, making your request or query clear:

E-mail: claire@karenknowles.co.uk

“We have had several sessions from Claire and Karen, introducing our valued volunteers and staff to the Insights programme. It has always proved to be an enjoyable session with everyone joining in and engaging well. I always love the dawning of understanding that happens on people’s faces as they learn about themselves and other people. It has proved invaluable for all of us to understand each other and the strengths and weaknesses of others. It has been so useful in helping us work better together in teams.”

Julie Walton, Chief Commissioner

Girlguiding North West England, January 2024

"Claire initially provided Liberating Leadership training to all the senior Leaders across the UK team. The course was delivered in such an effective and interactive way that we all thoroughly enjoyed the group sessions. Claire’s way of approaching the training made the whole process both fun and rewarding and we left with a more insightful understanding of what kind of leader we are and also a better understanding of how to lead moving forward.

Due to the success of the initial training, we have rolled out the course to middle managers and supervisors and we will continue to utilise some of the one2one follow up sessions that Claire has offered.

All in all, it has been a hugely successful experience working with Claire and I would highly recommend her to any business looking to improve and evolved their management skillsets."

Richard Hodgson - UK Operations Director

Curaleaf Laboratories

"I first met Claire and Karen when I took on my role as L&D Manager for PD Ports and knew straight away that I wanted to work with them; their passion and enthusiasm for developing others was evident from that first conversation. Nearly two years on, Claire has developed a deep understanding of our business, culture and our strategy to enable the use of insights at all levels of our organisation and in a way that works for us."

Emma Dickinson - Group Learning and Development Manager

PD PORTS

"Karen has undertaken several pieces of work for my service areas, all of which have had a huge impact on the staff who have participated. The Insights evaluations and coaching has been of particular interest to the whole management team and the delivery of this has lead to a greater understanding of management styles within the leadership team. We are looking forward to further input to strengthen the team's development. The My Customer My Responsibility has received very positive feedback and other staff within the organisation are now keen to complete this. Karen has a presentation style that keeps the audience engaged and makes the sessions enjoyable and interactive for even the most reluctant of participants. I would not hesitate to recommend utilising Karens skills and knowledge to improve any organisations functioning and delivery of services"

Cath McEvoy-Carr

Northumberland City Council

"As a busy Director in a growing company myself and the other busy Directors needed help seeing past the ends of our noses. Karen opened our eyes and unlocked knowledge to allow us understand better ourselves and our interaction with each other, those internally and our customers. Karen is hugely insightful and has a fantastic and rare ability to constructively and educationally cut to the chase, provide alternative perspective and make you revaluate the most important part of business.... relationships. I have no hesitation in recommending Karen to others"

Alastair Tennant

Director at D&S Services

“Karen Knowles has worked with my leadership team throughout the last 3 years. Her work with the team has been excellent and enabled us to work more effectively together and to achieve better outcomes for the school through consistent leadership approaches. I am certainly a better leader and a more confident leader as a result of working with Karen, both through “Insights” and through High performing leadership teams training. I do highly recommend her to colleagues.”

Carolyn Morgan

CEO of Ascent trust